Executed action

Cart #RC-1042 · High Intent / Loyal · Confirm reminder

Auto-executedBack to decision

#RC-1042

₹3,500 · High Intent / Loyal

Step 4 of 7 · Peak window

92%

Decision

Confirm reminder

Channel

Push

Timing

2 hours

Incentive

₹0

Channel selection

Recommended from opt-in, previous engagement, urgency, message complexity and merchant availability.

Personalization tokens

{{product_name}}{{cart_value}}{{first_name}}{{cart_link}}

Customer-facing messages may use a first name when available. Merchant tables always use cart IDs.

Message the agent sent

Delivered automatically on Push · 2 hours

Already executed by the agent — no approval needed

Preview across channels

Multi-touch sequence

What was sent, what is scheduled, and what the agent will escalate to

  1. +1h

    Reminder — no incentive

    PushOpened, no click

    Agent is waiting out the response window

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Fires automatically if no click by +6h

  3. +20h

    Final reminder — still no incentive

    PushScheduled

    Will escalate only if steps 1–2 fail

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Messages are simulated and are not delivered to real customers.