Executed action

Cart #RC-1210 · Needs Reassurance · Product reassurance email with reviews and return policy

Auto-executedBack to decision

#RC-1210

₹4,500 · Needs Reassurance

Step 4 of 7 · Peak window

67%

Decision

Product reassurance email with reviews and return policy

Channel

Email

Timing

4 hours

Incentive

₹0

Channel selection

Recommended from opt-in, previous engagement, urgency, message complexity and merchant availability.

Personalization tokens

{{product_name}}{{cart_value}}{{first_name}}{{cart_link}}

Customer-facing messages may use a first name when available. Merchant tables always use cart IDs.

Message the agent sent

Delivered automatically on Email · 4 hours

Already executed by the agent — no approval needed

Preview across channels

Multi-touch sequence

What was sent, what is scheduled, and what the agent will escalate to

  1. +1h

    Reminder — no incentive

    EmailOpened, no click

    Agent is waiting out the response window

  2. +6h

    Reassurance — reviews & returns policy

    WhatsAppScheduled

    Fires automatically if no click by +6h

  3. +20h

    Final reminder — still no incentive

    EmailScheduled

    Will escalate only if steps 1–2 fail

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Messages are simulated and are not delivered to real customers.