Understand · #RC-1134

Observed behavior only — no recovery action is decided on this screen.

Back to opportunities

#RC-1134

₹5,000 · Price Sensitive

Step 2 of 7 · Peak window

79%

Cart details

What was abandoned

Skincare Product

Skincare Product

Cart #RC-1134

ProductSkincare Product
Cart value₹5,000
Abandoned5h ago
Detected segmentPrice Sensitive

Customer history

Prior relationship

ProfileReturning customer · previous purchases used offers
Discount dependenceHigh
Payment historyNo issues

Current journey

This session

Furthest stepCheckout
Exit pointAbandoned
Channel opt-inWhatsApp only

Journey visualization

Detected path to abandonment

Product viewed ×3
Added to cart
Checkout
Abandoned

Recovery window

Value decays hour by hour after abandonment

79% window left19h to cold

Peak window · abandoned 5h ago

The agent prioritizes carts with the least window remaining — a 2h-old cart converts far better than a 22h-old one.

Planned recovery sequence

Sent · scheduled · will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppScheduled

    Sending now — within autonomy limits

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued in the escalation ladder

  3. +20h

    Escalate to 5% discount valid for 12 hours

    WhatsAppScheduled

    Queued in the escalation ladder

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Behavioral signals

Raw observations, weighted by contribution to intent

  • Checkout reached

    40%

    Deep funnel progress — strong buying signal

  • Previous offers used

    30%

    Historically responds to price incentives

  • Viewed product 3 times

    30%

    Repeat views indicate active consideration

Contribution shares are relative weights behind the 79% confidence score.

Agent interpretation

Inference layer

Purchase intent

Medium

Confidence

79%

Segment

Price Sensitive

Interpretation

Repeated revisits with prior offer usage indicate price is the deciding factor.

Likely friction

Price hesitation with repeated comparison behaviour

Ready for the decision layer

Segment and default strategy still need merchant + customer context.

Simulated behavioral data for demonstration purposes.