Understand · #RC-1214

Observed behavior only — no recovery action is decided on this screen.

Back to opportunities

#RC-1214

₹15,000 · Price Sensitive

Step 2 of 7 · Peak window

96%

Cart details

What was abandoned

Saree

Saree

Cart #RC-1214

ProductSaree
Cart value₹15,000
Abandoned1h ago
Detected segmentPrice Sensitive

Customer history

Prior relationship

ProfileReturning customer · always buys on offer
Discount dependenceHigh
Payment historyNo issues

Current journey

This session

Furthest stepCheckout
Exit pointAbandoned
Channel opt-inWhatsApp only

Journey visualization

Detected path to abandonment

Product viewed ×4
Added to cart ×2
Checkout
Abandoned

Recovery window

Value decays hour by hour after abandonment

96% window left23h to cold

Peak window · abandoned 1h ago

The agent prioritizes carts with the least window remaining — a 2h-old cart converts far better than a 22h-old one.

Planned recovery sequence

Sent · scheduled · will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppClicked, not paid

    Logged for the Learn stage

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued on the backup channel

  3. +20h

    Escalate to 12% discount valid for 12 hours

    WhatsAppHeld

    Automatic discount limit 5% · hard cap 10%

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Behavioral signals

Raw observations, weighted by contribution to intent

  • Checkout reached

    50%

    Deep funnel progress — strong buying signal

  • Abandoned this product twice

    25%

    Observed behavior contributing to the intent estimate

  • Only ever bought on offer

    25%

    Observed behavior contributing to the intent estimate

Contribution shares are relative weights behind the 88% confidence score.

Agent interpretation

Inference layer

Purchase intent

High

Confidence

88%

Segment

Price Sensitive

Interpretation

The customer converts on discount and has viewed this product multiple times without buying.

Likely friction

Price resistance on a repeat-viewed product

Ready for the decision layer

Segment and default strategy still need merchant + customer context.

Simulated behavioral data for demonstration purposes.