AI Recovery Decision

Cart #RC-1214 · Saree · ₹15,000

Approval requiredBack to analysis

#RC-1214

₹15,000 · Price Sensitive

Step 3 of 7 · Peak window

96%

01

Recovery segment

Price Sensitive

02

Default strategy

Limited discount

03

Merchant rules + context

Conflict detected

04

Final decision

12% discount valid for 12 hours

Context evaluated

The segment default is never applied blindly.

Merchant rules

  • · Automatic discount limit 5%
  • · Maximum discount 10%
  • · Incentive budget healthy

Customer context

  • · 2 abandonments on this product
  • · Every past order used a coupon

AI reasoning

Why this action, for this customer

  1. 01Discount dependence is established from purchase history.
  2. 0212% exceeds both the 5% automatic limit and the 10% hard cap.
  3. 03Merchant approval is required before the agent can execute this action.
See full default vs final comparison

Decision type

MODIFY

12% discount valid for 12 hours

Incentive
₹1,800
Timing
Immediate
Channel
WhatsApp
Confidence
88%

Approval required

Automatic discount limit 5% · hard cap 10%.

Recovery window

Recovery value decays fast after abandonment

96% window left23h to cold

Peak window · abandoned 1h ago

Recovery sequence

The agent ladders touches instead of firing once

  1. +1h

    Reminder — no incentive

    WhatsAppClicked, not paid

    Logged for the Learn stage

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued on the backup channel

  3. +20h

    Escalate to 12% discount valid for 12 hours

    WhatsAppHeld

    Automatic discount limit 5% · hard cap 10%

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Objective

Optimizing for profit-efficient recovery — recover revenue at the lowest necessary incentive cost.

Segment ≠ actionRules enforcedMargin protected

Simulated AI decision output for demonstration purposes.