Understand · #RC-1427

Observed behavior only — no recovery action is decided on this screen.

Back to opportunities

#RC-1427

₹6,500 · Price Sensitive

Step 2 of 7 · Peak window

96%

Cart details

What was abandoned

Wireless Tablet

Wireless Tablet

Cart #RC-1427

ProductWireless Tablet
Cart value₹6,500
Abandoned1h ago
Detected segmentPrice Sensitive

Customer history

Prior relationship

ProfileReturning customer · previous purchases used offers
Discount dependenceHigh
Payment historyNo issues

Current journey

This session

Furthest stepCheckout
Exit pointAbandoned
Channel opt-inWhatsApp only

Journey visualization

Detected path to abandonment

Product viewed ×3
Added to cart
Checkout
Abandoned

Recovery window

Value decays hour by hour after abandonment

96% window left23h to cold

Peak window · abandoned 1h ago

The agent prioritizes carts with the least window remaining — a 2h-old cart converts far better than a 22h-old one.

Planned recovery sequence

Sent · scheduled · will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppScheduled

    Sending now — within autonomy limits

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued in the escalation ladder

  3. +20h

    Final reminder — still no incentive

    WhatsAppScheduled

    Queued in the escalation ladder

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Behavioral signals

Raw observations, weighted by contribution to intent

  • Previous offers used

    38%

    Historically responds to price incentives

  • Viewed product 3 times

    38%

    Repeat views indicate active consideration

  • Product already discounted 7%

    25%

    Margin is already reduced — limits further discounting

Contribution shares are relative weights behind the 84% confidence score.

Agent interpretation

Inference layer

Purchase intent

High

Confidence

84%

Segment

Price Sensitive

Interpretation

Segment suggests price sensitivity, but the customer is already seeing a 7% promotional price.

Likely friction

Assumed price sensitivity — contradicted by active promotion

Ready for the decision layer

Segment and default strategy still need merchant + customer context.

Simulated behavioral data for demonstration purposes.