AI Recovery Decision

Cart #RC-1427 · Wireless Tablet · ₹6,500

Auto-executingBack to analysis

#RC-1427

₹6,500 · Price Sensitive

Step 3 of 7 · Peak window

96%

01

Recovery segment

Price Sensitive

02

Default strategy

5% discount

03

Merchant rules + context

Conflict detected

04

Final decision

Urgency / low-stock reminder (no additional discount)

Context evaluated

The segment default is never applied blindly.

Merchant rules

  • · Maximum discount 10%
  • · Product already carries a 7% promotional discount
  • · Inventory low — 4 units remaining

Customer context

  • · Prior orders used offers
  • · 3 product views in the last 24 hours

AI reasoning

Why this action, for this customer

  1. 01The customer is already receiving a 7% promotional price — stacking another 5% would breach margin intent.
  2. 02Low inventory creates a stronger, cost-free motivator than a deeper discount.
  3. 03Default discount strategy is rejected in favour of an urgency reminder.
See full default vs final comparison

Decision type

OVERRIDE

Urgency / low-stock reminder (no additional discount)

Incentive
None
Timing
30 minutes
Channel
WhatsApp
Confidence
84%

Executed automatically — within your autonomy limits

Recovery window

Recovery value decays fast after abandonment

96% window left23h to cold

Peak window · abandoned 1h ago

Recovery sequence

The agent ladders touches instead of firing once

  1. +1h

    Reminder — no incentive

    WhatsAppScheduled

    Sending now — within autonomy limits

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued in the escalation ladder

  3. +20h

    Final reminder — still no incentive

    WhatsAppScheduled

    Queued in the escalation ladder

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Objective

Optimizing for profit-efficient recovery — recover revenue at the lowest necessary incentive cost.

Segment ≠ actionRules enforcedMargin protected

Simulated AI decision output for demonstration purposes.