Default Overridden

Cart #RC-1427 · Wireless Tablet · ₹6,500

#RC-1427#RC-1512#RC-1620#RC-1214#RC-1583#RC-1784#RC-1842#RC-1901

#RC-1427

₹6,500 · Price Sensitive

Step 3 of 7 · Peak window

96%

Default overridden

Segment: Price Sensitive · Default strategy: 5% discount

OVERRIDE

Merchant context

Hard rules and catalog state

  • Maximum discount 10%
  • Product already carries a 7% promotional discount
  • Inventory low — 4 units remaining

Customer context

Individual behavior and history

  • Prior orders used offers
  • 3 product views in the last 24 hours

Default strategy vs AI final decision

The segment proposes. The agent decides.

Segment default

5% discount

  • · Incentive cost: ₹325
  • · Applies to all carts in this segment
  • · Ignores catalog promotions and inventory

AI final decision

Urgency / low-stock reminder (no additional discount)

  • · Incentive cost: ₹0
  • · Channel: WhatsApp · Timing: 30 minutes
  • · Confidence: 84%

Why the agent changed the default

  1. 01 The customer is already receiving a 7% promotional price — stacking another 5% would breach margin intent.
  2. 02 Low inventory creates a stronger, cost-free motivator than a deeper discount.
  3. 03 Default discount strategy is rejected in favour of an urgency reminder.

Simulated decision comparison for demonstration purposes.