Default Modified

Cart #RC-1842 · Designer Sunglasses · ₹8,500

#RC-1427#RC-1512#RC-1620#RC-1214#RC-1583#RC-1784#RC-1842#RC-1901

#RC-1842

₹8,500 · Shipping Friction

Step 3 of 7 · Peak window

92%

Default modified

Segment: Shipping Friction · Default strategy: Free shipping

MODIFY

Merchant context

Hard rules and catalog state

  • International shipping is never free
  • Free shipping threshold applies to domestic orders only

Customer context

Individual behavior and history

  • 2 previous orders shipped internationally
  • Paid shipping both times
  • This cart value ₹8,500

Default strategy vs AI final decision

The segment proposes. The agent decides.

Segment default

Free shipping

  • · Incentive cost: Variable
  • · Applies to all carts in this segment
  • · Ignores catalog promotions and inventory

AI final decision

Waive international shipping fee

  • · Incentive cost: ₹1,200
  • · Channel: Email · Timing: Immediate
  • · Confidence: 78%

Why the agent changed the default

  1. 01 International shipping is normally charged and not covered by the free-shipping rule.
  2. 02 Customer has paid international shipping twice before and is returning, showing loyalty.
  3. 03 Waiving shipping once may recover the cart and protect future cross-border revenue.
  4. 04 Merchant approval is required because this overrides the no-free-international-shipping policy.

Simulated decision comparison for demonstration purposes.