Default Modified

Cart #RC-1512 · Travel Backpack · ₹1,800

#RC-1427#RC-1512#RC-1620#RC-1214#RC-1583#RC-1784#RC-1842#RC-1901

#RC-1512

₹1,800 · Shipping Friction

Step 3 of 7 · Peak window

75%

Default modified

Segment: Shipping Friction · Default strategy: Free shipping

MODIFY

Merchant context

Hard rules and catalog state

  • Free shipping only above ₹2,500
  • Auto-offer free shipping enabled

Customer context

Individual behavior and history

  • Cart value ₹1,800
  • ₹700 short of the threshold

Default strategy vs AI final decision

The segment proposes. The agent decides.

Segment default

Free shipping

  • · Incentive cost: Variable
  • · Applies to all carts in this segment
  • · Ignores catalog promotions and inventory

AI final decision

Cart-expansion nudge: ₹700 away from free shipping

  • · Incentive cost: ₹0
  • · Channel: WhatsApp · Timing: 2 hours
  • · Confidence: 76%

Why the agent changed the default

  1. 01 The default free-shipping waiver conflicts with the ₹2,500 merchant rule.
  2. 02 Instead of breaking the rule, the agent nudges cart expansion to reach it.
  3. 03 This protects the shipping policy while removing the stated friction.

Simulated decision comparison for demonstration purposes.