AI Recovery Decision
Cart #RC-1512 · Travel Backpack · ₹1,800
#RC-1512
₹1,800 · Shipping Friction
Step 3 of 7 · Peak window
01
Recovery segment
Shipping Friction
02
Default strategy
Free shipping
03
Merchant rules + context
Conflict detected
04
Final decision
Cart-expansion nudge: ₹700 away from free shipping
Context evaluated
The segment default is never applied blindly.
Merchant rules
- · Free shipping only above ₹2,500
- · Auto-offer free shipping enabled
Customer context
- · Cart value ₹1,800
- · ₹700 short of the threshold
AI reasoning
Why this action, for this customer
- 01The default free-shipping waiver conflicts with the ₹2,500 merchant rule.
- 02Instead of breaking the rule, the agent nudges cart expansion to reach it.
- 03This protects the shipping policy while removing the stated friction.
Decision type
MODIFYCart-expansion nudge: ₹700 away from free shipping
- Incentive
- None
- Timing
- 2 hours
- Channel
- Confidence
- 76%
Executed automatically — within your autonomy limits
Recovery window
Recovery value decays fast after abandonment
Peak window · abandoned 6h ago
Recovery sequence
The agent ladders touches instead of firing once
- +1h
Reminder — no incentive
WhatsAppScheduledSending now — within autonomy limits
- +6h
Social proof + saved cart link
EmailScheduledQueued in the escalation ladder
- +20h
Final reminder — still no incentive
WhatsAppScheduledQueued in the escalation ladder
- Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.
Objective
Optimizing for profit-efficient recovery — recover revenue at the lowest necessary incentive cost.
Simulated AI decision output for demonstration purposes.