Default Overridden

Cart #RC-1620 · Skincare Bundle · ₹12,000

#RC-1427#RC-1512#RC-1620#RC-1214#RC-1583#RC-1784#RC-1842#RC-1901

#RC-1620

₹12,000 · Needs Reassurance

Step 3 of 7 · Peak window

98%

Default overridden

Segment: Needs Reassurance · Default strategy: Product information

OVERRIDE

Merchant context

Hard rules and catalog state

  • Live support currently available
  • Never discount premium products

Customer context

Individual behavior and history

  • First-time buyer
  • ₹12,000 basket
  • FAQ opened twice

Default strategy vs AI final decision

The segment proposes. The agent decides.

Segment default

Product information

  • · Incentive cost: Variable
  • · Applies to all carts in this segment
  • · Ignores catalog promotions and inventory

AI final decision

Live product specialist assistance

  • · Incentive cost: ₹0
  • · Channel: WhatsApp · Timing: Immediate
  • · Confidence: 81%

Why the agent changed the default

  1. 01 Static product information has already been consumed and did not convert.
  2. 02 Cart value justifies a human touch, and live support is available right now.
  3. 03 Default informational strategy is overridden with specialist assistance.

Simulated decision comparison for demonstration purposes.