AI Recovery Decision

Cart #RC-1620 · Skincare Bundle · ₹12,000

Auto-executingBack to analysis

#RC-1620

₹12,000 · Needs Reassurance

Step 3 of 7 · Peak window

98%

01

Recovery segment

Needs Reassurance

02

Default strategy

Product information

03

Merchant rules + context

Conflict detected

04

Final decision

Live product specialist assistance

Context evaluated

The segment default is never applied blindly.

Merchant rules

  • · Live support currently available
  • · Never discount premium products

Customer context

  • · First-time buyer
  • · ₹12,000 basket
  • · FAQ opened twice

AI reasoning

Why this action, for this customer

  1. 01Static product information has already been consumed and did not convert.
  2. 02Cart value justifies a human touch, and live support is available right now.
  3. 03Default informational strategy is overridden with specialist assistance.
See full default vs final comparison

Decision type

OVERRIDE

Live product specialist assistance

Incentive
None
Timing
Immediate
Channel
WhatsApp
Confidence
81%

Executed automatically — within your autonomy limits

Recovery window

Recovery value decays fast after abandonment

98% window left24h to cold

Peak window · abandoned 30m ago

Recovery sequence

The agent ladders touches instead of firing once

  1. +1h

    Reminder — no incentive

    WhatsAppScheduled

    Sending now — within autonomy limits

  2. +6h

    Reassurance — reviews & returns policy

    EmailScheduled

    Queued in the escalation ladder

  3. +20h

    Final reminder — still no incentive

    WhatsAppScheduled

    Queued in the escalation ladder

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Objective

Optimizing for profit-efficient recovery — recover revenue at the lowest necessary incentive cost.

Segment ≠ actionRules enforcedMargin protected

Simulated AI decision output for demonstration purposes.