Understand · #RC-1901

Observed behavior only — no recovery action is decided on this screen.

Back to opportunities

#RC-1901

₹18,500 · Price Sensitive

Step 2 of 7 · Peak window

97%

Cart details

What was abandoned

Premium Running Shoes Bundle

Premium Running Shoes Bundle

Cart #RC-1901

ProductPremium Running Shoes Bundle
Cart value₹18,500
Abandoned50m ago
Detected segmentPrice Sensitive

Customer history

Prior relationship

ProfileVIP repeat buyer · lifetime value > ₹1,00,000
Discount dependenceHigh
Payment historyNo issues

Current journey

This session

Furthest stepCheckout
Exit pointAbandoned
Channel opt-inWhatsApp only

Journey visualization

Detected path to abandonment

Product viewed ×3
Added to cart
Checkout
Abandoned

Recovery window

Value decays hour by hour after abandonment

97% window left23h to cold

Peak window · abandoned 50m ago

The agent prioritizes carts with the least window remaining — a 2h-old cart converts far better than a 22h-old one.

Planned recovery sequence

Sent · scheduled · will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppClicked, not paid

    Logged for the Learn stage

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued on the backup channel

  3. +20h

    Escalate to 15% vip discount valid for 24 hours

    WhatsAppHeld

    Maximum discount cap is 10%

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Behavioral signals

Raw observations, weighted by contribution to intent

  • Cart abandoned twice before

    25%

    Observed behavior contributing to the intent estimate

  • Lifetime value > ₹1L

    25%

    Observed behavior contributing to the intent estimate

  • Only converts on offers

    25%

    Observed behavior contributing to the intent estimate

  • Premium product bundle

    25%

    Observed behavior contributing to the intent estimate

Contribution shares are relative weights behind the 89% confidence score.

Agent interpretation

Inference layer

Purchase intent

High

Confidence

89%

Segment

Price Sensitive

Interpretation

This VIP customer consistently waits for offers. A deeper discount is justified by proven lifetime value.

Likely friction

Price resistance on a premium bundle despite strong purchase history.

Ready for the decision layer

Segment and default strategy still need merchant + customer context.

Simulated behavioral data for demonstration purposes.