Turn decision into action

Cart #RC-1784 · High Intent / Loyal · Free shipping + ₹500 loyalty voucher

Approval requiredBack to decision

#RC-1784

₹20,000 · High Intent / Loyal

Step 4 of 7 · Peak window

98%

Decision

Free shipping + ₹500 loyalty voucher

Channel

WhatsApp

Timing

Immediate

Incentive

₹500

Channel selection

Recommended from opt-in, previous engagement, urgency, message complexity and merchant availability.

Personalization tokens

{{product_name}}{{cart_value}}{{first_name}}{{cart_link}}

Customer-facing messages may use a first name when available. Merchant tables always use cart IDs.

Generated recovery message

Personalized to the final decision, not the segment default.

Preview across channels

Multi-touch sequence

What was sent, what is scheduled, and what the agent will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppClicked, not paid

    Logged for the Learn stage

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued on the backup channel

  3. +20h

    Escalate to free shipping + ₹500 loyalty voucher

    WhatsAppHeld

    High-intent segment normally receives reminders only

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Messages are simulated and are not delivered to real customers.