AI Recovery Decision

Cart #RC-1784 · Premium Smartwatch · ₹20,000

Approval requiredBack to analysis

#RC-1784

₹20,000 · High Intent / Loyal

Step 3 of 7 · Peak window

98%

01

Recovery segment

High Intent / Loyal

02

Default strategy

Reminder

03

Merchant rules + context

Conflict detected

04

Final decision

Free shipping + ₹500 loyalty voucher

Context evaluated

The segment default is never applied blindly.

Merchant rules

  • · Free shipping threshold ₹2,500
  • · Maximum discount 10%
  • · VIP customers may receive discretionary perks

Customer context

  • · 5 previous orders averaging ₹18,500
  • · Never abandoned a cart before
  • · Purchases premium electronics

AI reasoning

Why this action, for this customer

  1. 01Customer is a VIP with consistent high-value purchase history and no prior abandonments.
  2. 02Cart value of ₹20,000 far exceeds the free-shipping threshold, but the merchant's standard autonomy excludes vouchers for high-intent segments.
  3. 03A small ₹500 voucher plus free shipping is a low-cost gesture for a high-LTV customer and should recover this cart immediately.
  4. 04Merchant approval is required because the voucher exceeds the default no-incentive rule for the high-intent / loyal segment.
See full default vs final comparison

Decision type

OVERRIDE

Free shipping + ₹500 loyalty voucher

Incentive
₹500
Timing
Immediate
Channel
WhatsApp
Confidence
92%

Approval required

High-intent segment normally receives reminders only.

Recovery window

Recovery value decays fast after abandonment

98% window left23h to cold

Peak window · abandoned 35m ago

Recovery sequence

The agent ladders touches instead of firing once

  1. +1h

    Reminder — no incentive

    WhatsAppClicked, not paid

    Logged for the Learn stage

  2. +6h

    Social proof + saved cart link

    EmailScheduled

    Queued on the backup channel

  3. +20h

    Escalate to free shipping + ₹500 loyalty voucher

    WhatsAppHeld

    High-intent segment normally receives reminders only

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Objective

Optimizing for profit-efficient recovery — recover revenue at the lowest necessary incentive cost.

Segment ≠ actionRules enforcedMargin protected

Simulated AI decision output for demonstration purposes.