Executed action

Cart #RC-1087 · Shipping Friction · Free shipping

RecoveredBack to decision

#RC-1087

₹2,000 · Shipping Friction

Step 4 of 7 · Peak window

88%

Decision

Free shipping

Channel

WhatsApp

Timing

1 hour

Incentive

₹120

Channel selection

Recommended from opt-in, previous engagement, urgency, message complexity and merchant availability.

Personalization tokens

{{product_name}}{{cart_value}}{{first_name}}{{cart_link}}

Customer-facing messages may use a first name when available. Merchant tables always use cart IDs.

Message the agent sent

Delivered automatically on WhatsApp · 1 hour

Already executed by the agent — no approval needed

Preview across channels

Multi-touch sequence

What was sent, what is scheduled, and what the agent will escalate to

  1. +1h

    Reminder — no incentive

    WhatsAppOpened, no click

    No response — agent escalated

  2. +6h

    Social proof + saved cart link

    EmailConverted

    Recovered with incentive applied

  3. +20h

    Escalate to free shipping

    WhatsAppSkipped

    Cancelled after conversion

  4. Each response state feeds back into the Learn stage — bounces retire a channel, opens without clicks strengthen the next offer.

Messages are simulated and are not delivered to real customers.